How to Fix Gemini Not Loading: 10 Fixes That Work (2026)

You open Gemini and nothing happens. The page stays blank, the loader spins, or the app opens and never gets past the first screen. It is a common problem, and most of the time the cause is simple: a bad session, a slow connection, an old app version, or a short outage on Google’s side. Work through these fixes in order, from fastest to slowest, and stop as soon as Gemini loads.

Before you start, do one quick test that saves a lot of guessing. Open Gemini in a different place: if the app fails, try the web version at gemini.google.com, and the other way round. If it fails everywhere, the problem is likely your account or Google’s service. If it only fails in one place, the problem is local to that app or browser, and the fixes below will sort it out. Our wider Gemini not working guide covers other symptoms, such as errors and blank replies, if loading is not your issue.

Fix 1: Check If Gemini Is Down

Start here, because no fix on your phone helps during an outage. Open Google’s status dashboard and look for Gemini. You can also search for recent outage reports. If other people are reporting the same problem at the same time, wait. Outages usually clear within an hour or two, and retrying every few minutes only adds to your frustration.

Fix 2: Refresh or Restart

On the web, refresh the page and start a new chat. A stuck session is the most common cause of a loading screen that never ends, and a fresh chat clears it. On the mobile app, close Gemini fully — swipe it away from your recent apps, do not just go to the home screen — then open it again. If you use Gemini Live or voice, switch to a typed prompt for the test; voice problems have their own causes.

Fix 3: Check Your Internet Connection

Gemini needs a steady connection. Load another website or open another app to confirm your connection works at all. If you are on Wi-Fi, switch to mobile data for a minute, or the other way round. School, office, and hotel networks sometimes block AI tools, so a phone hotspot is a useful test: if Gemini loads on the hotspot but not on the office network, the network is the problem, not your device.

Fix 4: Try Another Browser or a Private Window

On the web, open Gemini in a different browser. Google supports Gemini on Chrome, Safari, Firefox, Opera, and Edge. If it loads in the second browser, your first browser’s data or extensions are the cause. A private or incognito window is a faster version of the same test: it runs without your usual cookies and extensions. If the private window works, clear your browser’s cache and cookies for Gemini, or turn off extensions one by one until you find the one that breaks it.

Fix 5: Restart Your Device

It sounds dull, but a full restart clears stuck background processes and bad network states that a simple app close does not touch. Restart your phone or computer, then open Gemini before you open anything else. If Gemini loads right after a restart but breaks again later, another app on your device is likely getting in the way.

Fix 6: Update the Gemini App

An old app version can stop loading after Google changes something on its side. On Android, open the Play Store, search for Gemini, and install any update. On iPhone or iPad, do the same in the App Store. The Gemini app needs iOS or iPadOS 16 or later. While you are there, check for a system update too: an old operating system can block a new app version from running well.

Fix 7: Clear the App Cache (Android)

On Android, a damaged cache is a classic cause of an app that opens but never loads. Go to Settings, then Apps, then Gemini, then Storage, and tap Clear cache. This removes temporary files but keeps your account and chats. Do not tap Clear data unless you are ready to sign in again and lose local settings. On iPhone, there is no cache button, so the matching step is to delete the app and reinstall it from the App Store — but only after the safer fixes above have failed.

Fix 8: Check Your Google Account

Some Gemini features need you to be signed in to the right account. Open Gemini and check which Google account is signed in. If you have more than one, try the other one. Work and school accounts are a special case: your administrator may have turned Gemini off for your account, and no fix on your device can change that. In that case, a personal Google account will usually load fine, which confirms the account is the cause. Also check that your account is not over a usage limit: heavy use in a short time can bring a “try again in a few minutes” pause.

Fix 9: Check Availability in Your Country

Gemini is not offered everywhere. If you see a message saying Gemini is not supported in your location, or an error code in the 1060 range, retrying will not help. Check Google’s Gemini help pages for current availability in your country and region, for both the web app and the mobile app. If you recently moved or changed regions, your account’s country setting may also need a look.

Fix 10: Reinstall the App as a Last Step

If Gemini loads on the web but still will not load in the mobile app after every fix above, delete the app and reinstall it. This is the last step for a reason: it takes the longest and you will need to sign in again. After reinstalling, open Gemini before restoring any backups or changing settings, so you can tell whether the fresh install fixed it. If a fresh install on a good connection still fails while the web version works, report the problem through Gemini’s built-in feedback option, with a screenshot if you can. That report goes to the team that can fix an app bug.

When the Problem Is Not Yours

Stop fixing when you hit one of these points: a confirmed outage, an account your administrator controls, or a region where Gemini is not offered. In each case the fix sits with Google or your administrator, not with your device. If Gemini loads in one browser or on one device but not another, keep working on the failing one — that split is the clearest sign the cause is local and fixable.

If the app opens but then closes on its own instead of hanging on a loader, that is a different fault. See our guide for when the app keeps crashing for steps aimed at that problem.

Frequently Asked Questions

Why does Gemini keep loading forever?

Most often it is a stuck session, a weak connection, or a damaged cache. Refresh the page or restart the app first, then try another browser or network before deeper fixes.

Is Gemini down right now?

Check Google’s status dashboard and recent outage reports. If many people report the same failure at the same time, it is an outage and you need to wait.

Why does Gemini work on the web but not in the app?

That split points to the app itself: an old version, a damaged cache, or a permission problem. Update the app, clear its cache on Android, or reinstall it as a last step.

Will clearing cache delete my chats?

No. Clearing cache on Android removes temporary files only. Your chats live in your Google account, not in the cache.

Last updated: November 2026